These Terms & Conditions ("Terms") govern your registration for, access to, and use of the TripManager software-as-a-service platform ("TripManager", "Platform", "Service", "we", "us", or "our"), available through our website and related applications.
By creating a business account, checking the acceptance box during registration, subscribing to a plan, or using the Service, you confirm that you have read, understood, and agreed to these Terms.
If you are registering or using TripManager on behalf of a company, partnership, proprietorship, agency, or other organisation ("Business"), you represent that you have authority to accept these Terms on behalf of that Business.
1. About TripManager
TripManager is a cloud-based business management platform designed for travel agencies, cab operators, car rental businesses, fleet operators, and related transportation businesses.
The Service may include functionality such as:
- Booking and trip management
- Customer management
- Vehicle and car-type management
- Own and vendor vehicle management
- Driver assignment
- Vendor management
- Payment and pending-payment tracking
- Commission management
- WhatsApp-based communication
- Reports
- Branch management
- User management
- Other features introduced or made available by TripManager from time to time
2. Eligibility and Registration
To register for TripManager, you must:
- Provide accurate and complete information.
- Be legally capable of entering into an agreement.
- Provide a valid business name, contact information, mobile number, and email address where requested.
- Keep your account information accurate and updated.
- Use the Service only for legitimate business purposes.
You are responsible for ensuring that the information submitted during registration and subsequently stored in the Platform is accurate, lawful, and up to date.
3. Account and User Access
Your TripManager account is created for your Business.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Controlling access to your Business account.
- Creating and managing authorised users.
- Assigning appropriate roles and permissions.
- Ensuring that users do not share credentials improperly.
- All activity performed through your account.
You must notify us promptly if you suspect unauthorised access, credential compromise, or other security incidents involving your account.
4. Subscription and Service Plans
TripManager is provided on a subscription basis unless otherwise agreed in writing.
Your subscription may be subject to subscription fees, billing frequency, number of users, number of branches, feature limitations, storage or usage limits, implementation charges, additional services, customisation charges, and applicable taxes.
5. Payment and Billing
You agree to pay all applicable fees according to the agreed billing terms.
If a payment is overdue, we may send reminders, restrict functionality, suspend account access, suspend additional users or branches, or terminate the subscription after notice.
6. Free Trial, Demo, or Promotional Access
If TripManager provides a free trial, demo, or promotional access, such access may be limited in features, subject to a validity period, modified, or withdrawn at any time.
7. Customer and Business Data
You retain ownership of the business information and data that you enter into TripManager ("Customer Data").
You grant TripManager the necessary right to host, store, process, transmit, back up, and otherwise handle Customer Data solely as reasonably required to provide, maintain, secure, support, and improve the Service.
8. Personal Data and Privacy
You acknowledge that TripManager may process personal information belonging to your customers, employees, drivers, vendors, users, or other individuals.
TripManager will handle personal information in accordance with its Privacy Policy and applicable Indian data-protection laws.
9. WhatsApp and Third-Party Communication Services
TripManager may allow you to send booking or trip information through WhatsApp or other third-party communication services.
You acknowledge that WhatsApp and other third-party services are independent services outside TripManager's control.
10. Payment and Financial Information
TripManager may provide features for recording and tracking booking amounts, received amounts, pending amounts, commission amounts, and payment history.
TripManager is a business management and record-keeping software platform and is not a bank, payment gateway, financial institution, accountant, or financial advisor.
11. Vendor and Driver Information
The Platform allows businesses to store and manage information about vendors, vehicles, drivers, and other service providers.
You are responsible for obtaining permissions, ensuring accuracy, and complying with applicable laws.
12. Your Responsibilities
You agree to use TripManager responsibly and in compliance with applicable laws.
You are responsible for bookings, customer data, driver and vendor data, prices, payment records, commission information, user permissions, and maintaining appropriate business records.
13. Acceptable Use
You must not use TripManager to conduct unlawful activities, commit fraud, impersonate another person, upload malicious software, attempt unauthorised access, or interfere with the Platform.
14. Intellectual Property
TripManager and its underlying software, technology, design, interface, documentation, trademarks, logos, workflows, features, and other materials are owned by or licensed to TripManager and protected by applicable intellectual-property laws.
Your subscription gives you a limited right to access and use the Service during the applicable subscription period.
15. Service Availability
We aim to provide reliable access to TripManager, but we do not guarantee uninterrupted or error-free availability.
16. Backups and Data Protection
We may maintain backups of Customer Data as part of ordinary service operations. However, you remain responsible for maintaining your own backup copies of important business records.
17. Changes to the Service
TripManager may add, modify, improve, replace, or discontinue features from time to time.
18. Suspension of Service
We may suspend or restrict access to the Service if reasonably necessary due to non-payment, security concerns, misuse, illegal activity, or legal requirements.
19. Termination
You may terminate your subscription according to the applicable commercial agreement. We may terminate or suspend your account if you materially breach these Terms or misuse the Platform.
20. Data After Termination
After termination or expiry, your access may be disabled, and your Customer Data may be deleted according to applicable law and retention policies.
21. Third-Party Services
TripManager may integrate with or rely on third-party services, including hosting providers, communication providers, analytics services, and authentication providers. Such services are subject to their own terms and policies.
22. No Transportation or Booking Guarantee
TripManager provides software for managing your transportation and booking operations. It does not itself provide taxi services, employ your drivers, own your vehicles, or guarantee booking completion.
23. Disclaimers
The Service is provided on an "as is" and "as available" basis to the extent permitted by applicable law.
24. Limitation of Liability
To the maximum extent permitted by applicable law, TripManager and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from your use of the Service.
25. Indemnification
You agree to defend, indemnify, and hold harmless TripManager from claims arising from your misuse of the Service, violation of these Terms, or any Customer Data or activities arising from your Business.
26. Confidentiality
Each party agrees to protect confidential information received from the other party and to use such information only for legitimate purposes related to the business relationship.
27. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be published on the TripManager website with a revised "Last Updated" date. Your continued use of TripManager after the effective date of updated Terms constitutes acceptance of the revised Terms.
28. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
29. Force Majeure
Neither party will be responsible for delay or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, government actions, internet failures, cyber incidents, or third-party failures.
30. Entire Agreement
These Terms, together with your applicable subscription plan, quotation, order form, Privacy Policy, and any other written agreement incorporated into your subscription, constitute the agreement between you and TripManager regarding the Service.
31. Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
32. Contact
For questions regarding these Terms, subscriptions, account matters, or the Service, please contact:
TripManager
Website: https://carbooking.otherbus.in
Email: hello@tripmanager.in
Phone / WhatsApp: +91 884 914 6636